Terms & Conditions

1. Acceptance of Terms

By engaging our services or using this website, you (the "Client") agree to these Terms & Conditions, and our Privacy Policy. If you do not agree, please do not proceed. These terms govern each project/order and any related communications.

2. Scope of Services

Civil & Interior Co. is a pan-India provider of civil construction, interior execution, turnkey contracting, and PMC services for residential, commercial, hospitality, retail, healthcare and industrial projects. We will perform only the scope of work agreed in writing. Any services not expressly covered in the contract (e.g. interior design consultancy vs. execution) are out of scope unless added by signed amendment.

Service Area

All project execution will comply with relevant local/state laws across India, while the main contract is governed by Indian law. We may operate through regional offices or partners as needed, but contracts remain centralized with our Mumbai headquarters.

3. Client Engagement & Proposals

3.1 Enquiry & Proposal

Upon client inquiry, we may provide a preliminary proposal or estimate. All such quotations are indicative and non-binding. They assume certain site conditions and design choices; if these change, the final cost and timeline will adjust accordingly.

3.2 Quote Validity

Unless stated, estimates are valid for 30 days. If the client delays acceptance or makes significant scope changes, we may revise pricing at prevailing rates (materials, labor, taxes). No change to scope/design will be implemented without a written change order and corresponding price/time adjustment.

3.3 Contracts & Orders

Work will begin only after formal acceptance of proposal and an executed contract or work order. The contract will specify deliverables, drawings, specifications, and milestones. Preliminary design drawings provided for client approval are conceptual. The final scope is fixed only after all specifications are agreed in writing.

4. Client Responsibilities

You will provide all information, site access, approvals and decisions in a timely manner as required for project delivery. This includes:

• Obtaining any required building permits, occupancy certificates or statutory approvals before work commencement. (We can advise on these but cannot guarantee permits.)
• Ensuring the site is safe and ready (no hidden defects, cleared of valuables).
• Providing power, water and security at the site for our team. Any delays or added costs due to lack of site readiness are your responsibility.
• Promptly reviewing and approving designs, materials selections, and invoice payments by deadlines.
• Not impeding work with other contractors; if concurrent works cause delays, our schedule will adjust accordingly, and we will not be liable for resulting time overrun.

Failure to meet these obligations may (a) delay the project, (b) entitle us to extra charges/time, and (c) relieve us of certain guarantees (see Sections 9-11).

5. Changes and Variations

Any changes to the agreed scope after contract signing (e.g. new designs, extra works, substitutions) must be documented as written change orders. We will quote any variation in cost or time before proceeding. Unless formally agreed, we are not obliged to execute out-of-scope tasks. In practice, project estimates are based on the original client requirements; changes will revise the estimate.

Example: If you decide on a mid-project to add new plumbing or upgrade materials, we will issue a variation order quoting additional fees. Work will start on any variation only after your approval and payment of any incremental deposit.

6. Project Timelines & Delays

6.1 Schedule Estimates

We will provide an estimated schedule after finalizing designs. All timelines are approximate and subject to timely payments, permit approvals, and site conditions. For example, typical turnkey interior projects might take 8–12 weeks depending on size and complexity.

6.2 Delays

Delays beyond our control (e.g. late payments, missing client approvals, builder restrictions, labour strikes, pandemics) will extend the project timeline accordingly. We will notify you of any changes to the schedule due to such factors.

6.3 Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including acts of God (natural disasters, floods, earthquakes, etc.), pandemics, acts of government, terrorism, or other force-majeure events. In such cases, performance is excused for the duration, and any affected deadlines are extended fairly.

6.4 Delay Penalties

If we specifically agree on a hard completion date, a modest delay penalty (for example, a fixed sum per week of delay, capped at a percentage of the contract value) may apply. By way of example, some contractors set a penalty not exceeding 3% of the project value. Conversely, if you cause delays (e.g. by not providing approvals or access) then the schedule will be renegotiated and no penalty applies to us.

7. Materials, Procurement and Subcontracting

7.1 Materials

We will procure materials and fixtures as specified. We use reputed brands but do not warrant manufacturer's products beyond their standard warranty. Samples and finishes approved in writing by you will be used; substitutions (for design or availability) will be communicated and approved.

7.2 Subcontracting

We may engage qualified subcontractors for specialized work (electrical, HVAC, etc.) under our supervision. All subcontracted work remains under our contract with you, and we remain responsible for the overall project quality.

7.3 Site Safety & Compliance

We commit to follow safe construction practices and comply with applicable labour and safety laws (e.g. wearing PPE, securing equipment). However, you must ensure the overall site (especially if shared with others) meets legal requirements. We are not liable for third-party accidents unless directly caused by our negligence.

8. Financial Terms

8.1 Payment Schedule

Payments will follow the milestones set in the contract. As a guideline, a typical schedule might be: 10–30% upon booking/advance, 50–60% during execution (staged by progress), and the balance on completion. Alternatively, parties may agree to an 80% advance, 20% on completion split, or a customized stage-by-stage plan.

Actual payment terms are fixed in each project's contract and may differ from the illustrative models above.

8.2 Invoices

We will raise invoices at each stage. All payments are due within 15 days of invoice unless otherwise agreed. Any late payment beyond this period will accrue interest (e.g. 18–24% per annum) or a late fee as stated in the contract.

8.3 Retention

It is common to withhold a small retention (e.g. 5–10% of each invoice) until project handover and defect resolution. This amount will be released after the agreed defects liability period. Parties may agree the retention rate at contract signing.

8.4 Taxes

All prices quoted are exclusive of GST and other taxes. Applicable taxes at the time of invoicing will be added to your bill. If tax law changes between quote and billing, the tax difference is the client's responsibility.

8.5 Deposit Refunds

If you cancel before work starts, the deposit (minus any agreed costs) may be partially refundable. However, after project initiation or design approvals, deposits are typically non-refundable. (For example, the "registration fee" in an interior contract is forfeited if cancelled after drawings.)

9. Warranties and Defects Liability

9.1 Workmanship Warranty

We warrant that our workmanship will conform to agreed specifications and industry standards. If defects arise in construction or finishing during the defects liability period, we will correct them at no extra charge. Minor snagging or rectification is expected after handover; we typically offer 60 days (2 months) of post-handover support for such items.

9.2 Manufacturer Warranties

Any equipment or materials (e.g. modular kitchen, tiles, fixtures) carry only the manufacturer's warranty. We do not provide additional warranty beyond transfer of those warranties to you.

9.3 Exclusions

We are not responsible for:

• Normal wear and tear or deterioration due to usage.
• Defects or damage due to misuse, neglect, alteration, or relocation by the client.
• Damage from external factors (flood, fire, pests, chemical corrosion, etc.), or from client-supplied materials.
• Any consequential losses (e.g. loss of business, personal injury due to a third party, etc.).

9.4 Defects Liability Period

Any defects liability (snagging) period will be as agreed in the contract (commonly 30–90 days after handover). After this period, any further corrections will be chargeable.

10. Intellectual Property & Confidentiality

10.1 Design Rights

All drawings, plans, renderings, designs, and specifications created by us are our intellectual property until full payment. You may use them for executing the contracted works only, and not reproduce or distribute them for other projects.

10.2 Confidential Information

Both parties agree to keep each other's confidential information secure. We will not publish your project details, photos or client identity without your consent. Any data or personal information we collect is governed by our Privacy Policy and applicable Indian data protection law (e.g. IT Act, DPDPA 2023). We will take reasonable steps to protect your data but make no warranty of absolute confidentiality for electronic communications.

11. Insurance and Liability

11.1 Insurance

We carry standard contractor's insurance (e.g. worker's compensation, public liability) as required by law. You should maintain your own insurance (property, contents, business interruption) against theft, fire, flooding or other risks not covered by our policies.

11.2 Limitation of Liability

Except in cases of gross negligence or statutory non-excludable liabilities (personal injury, death, fraud), our total liability for any claim shall not exceed the total amount paid by you under that contract. We will not be liable for any indirect, special or consequential losses. (For example, many contracts cap liability at the project value or exclude lost profits.) This limitation is a reasonable allocation of risk agreed by both parties.

11.3 Indemnity

You agree to indemnify and hold us harmless against any claims, damages or costs arising from your breach of this agreement, your negligence, or third-party claims related to your supplied materials or instructions.

12. Permits, Approvals, Site Compliance

You are responsible for obtaining and paying for all local permits, NOCs and legal approvals needed for the work (building permits, lift licenses, etc.). We may assist with documentation and liaison, but final responsibility rests with you. Delays due to approval processes will extend project timelines (Section 6).

13. Website, Third-Party Links and Use

This section applies only to use of our website (civilandinterior.com). We make no promise that the site is error-free or will always be available. By using the site, you agree that we are not responsible for any direct or indirect loss arising from reliance on its content, or from any link to external websites.

Any linked third-party content is provided "as is"; inclusion of links does not imply endorsement. We recommend reviewing the terms and privacy policies of any third-party sites you visit.

14. Governing Law & Dispute Resolution

All contracts and disputes with Civil & Interior Co are governed by the laws of India.

14.1 Negotiation

In the spirit of partnership, the parties shall first attempt to resolve any dispute amicably through good-faith negotiation or mediation.

14.2 Arbitration

If amicable resolution fails, disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration will be held in Mumbai (or another agreed city in India) in the English language, unless otherwise agreed. The arbitrator's decision is final and binding, and may be enforced in any competent court.

14.3 Courts

If arbitration is not chosen, either party may bring a case in the courts of Mumbai, India. Any such lawsuit shall apply Indian substantive law and be brought exclusively in Mumbai courts, unless otherwise mutually agreed.

15. Termination and Refunds

15.1 Termination

Either party may terminate for material breach by the other party, by giving 30 days written notice and an opportunity to cure. If you terminate without cause after work has started, you will pay for all work done plus any restocking or cancellation fees. If we terminate for your breach (e.g. non-payment), we keep paid fees and may invoice for work performed.

15.2 Refunds

As noted, any deposit/refund policy (such as a 72-hour cancellation window) will be specified in the contract. Generally, once designs are in production or site work begins, fees paid are not refundable except as set out in our agreement.

15.3 Force Majeure

If a force-majeure event continues for more than 60 days, either party may terminate without liability (except for unpaid fees to date).

16. Amendments and Acceptance

No amendment to these terms or the contract is valid unless in writing and signed by both parties. By signing a service contract or making any payment/booking, you acknowledge having read and accepted these Terms & Conditions in full.

17. Contact Information

For questions or notices under these Terms & Conditions, contact us at:

Civil & Interior Co.
A-406, Fairlink Center, Andheri West, Mumbai – 400053
Email: info@civilandinterior.com
Phone: +91 99673 97798